Jilive Live Terms & Conditions — The Complete Guide for Members

Jilive Live is an internationally licensed online gaming platform offering slot games, Live Casino, Sports Betting, and other gaming services to players in Bangladesh and beyond. These terms and conditions constitute a legal agreement between Jilive Live and all its users.

These terms apply to all services provided through our website, mobile application, and other digital channels. You must read these terms and conditions in full before using any Jilive Live service.

Jilive Live reserves the right to update these terms and conditions at any time. Continued use of the platform after changes are published will be considered acceptance of the new terms.

• These Terms & Conditions are available in both English and Bengali. In the event of any conflict between the two, the English version shall prevail.
• These terms and conditions should be read alongside Jilive Live's Privacy Policy and Responsible Gaming Policy.
• If any provision is found to be legally unenforceable, the remaining terms will continue to apply.
• These terms and conditions do not create any rights for third parties.

To register an account on Jilive Live, you must meet the eligibility requirements below. Accounts created without meeting these requirements will be terminated.

• Age requirement: You must be at least 18 years of age. Jilive Live does not encourage minors to participate in gaming under any circumstances.
• One Person, One Account: Only one account is permitted per person, household, address, or IP address.
• Accurate Information: The name, date of birth, mobile number, and all other information provided at registration must be accurate and up to date.
• Identity Verification (KYC): Jilive Live may request identity verification documents at any time. Failure to submit the required documents may result in a temporary or permanent account suspension.
• Password Security: Keeping your account password confidential is your responsibility. Please notify us immediately of any unauthorized access to your account.
• Account Transfers Prohibited: Sharing, selling, or transferring your account to another person is strictly prohibited.

Jilive Live supports Bangladesh's most popular mobile banking services. We accept deposits via bKash, Nagad, Rocket, and Upay. The following deposit rules are mandatory and must be followed.

• Minimum Deposit: A minimum deposit of ৳500 BDT is required per transaction.
• Deposit Processing Time: Mobile banking deposits are typically credited instantly. In rare cases, technical delays may extend processing time up to 15 minutes.
• Payments from Your Own Account: You must use a payment account registered in your own name. Payments from another person's account are not accepted.
• Deposit Refunds: Deposits that have been successfully processed are generally non-refundable. For exceptional circumstances, please contact Customer Support.
• Failed transactions: If a deposit fails or funds are deducted but not credited to your account, please contact our support team with a screenshot.

Jilive Live is committed to preventing money laundering. Any suspicious transactions may be subject to investigation, and additional documentation may be requested.

Withdrawing your winnings from Jilive Live is quick and straightforward. A few security guidelines must be followed to keep the process safe.

• Minimum Withdrawal: A minimum of ৳500 can be withdrawn per transaction.
• Processing time: Approved withdrawals are typically delivered to your mobile banking account within 5–30 minutes.
• Same payment method: Withdrawals must be made through the same payment method used for the original deposit.
• KYC Verification: Identity verification may be required for first-time or large withdrawals.
• Withdrawal cancellation: Withdrawal requests may be cancelled at any time before processing begins.
• Bonus Terms: Wagering requirements must be met before any bonus balance can be withdrawn.

Jilive Live regularly offers a variety of bonuses and promotions. Each offer carries its own terms, which are detailed on the respective offer page. General bonus policies are outlined below.

• Welcome Bonus: New members will receive a welcome bonus on their first deposit. This bonus is applicable once per member only.
• Wagering Requirements: To withdraw a bonus, you must wager the bonus amount a specified number of times (typically 15x–30x).
• Bonus Validity: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Game Restrictions: Some bonuses are restricted to specific games and cannot be used across all games.
• Bonus abuse: Any misuse of the bonus system — such as multiple accounts or artificial betting patterns — will result in all bonuses being cancelled.
• Reload Bonus & Cashback: Reload bonuses and weekly cashback offers are available for regular members. Separate terms apply to each.

Jilive Live reserves the right to modify, suspend, or cancel any bonus offer at any time. Check the promotions page regularly for the latest offers.

Every game on Jilive Live is conducted with complete fairness and transparency. Here's what you need to know about our gaming system.

• RNG Technology: The outcomes of all slots and table games are determined by a fair and impartial RNG (Random Number Generator), audited regularly by independent third-party auditors.
• Live Game Rules: In Live Casino games, the dealer's decision is final. If a game is cancelled due to a technical issue, all bets will be fully refunded.
• Maximum bet limit: Each game has a maximum bet limit in place. This limit must not be exceeded.
• Sports Betting: Bets must be placed before the match begins. Specific rules apply for live betting.
• Game cancellation: If a game is cancelled for any reason, Jilive Live will endeavour to refund the bet or offer an alternative.

All game providers on Jilive Live are internationally recognized and regulated. Any complaints regarding game outcomes must be submitted to customer support within 48 hours.

The following activities are strictly prohibited on the Jilive Live platform. Violating these rules may result in permanent account closure and forfeiture of all balances.

• Multiple Accounts: Creating multiple accounts under the same name or within the same household is strictly prohibited.
• Bots & Automation: Using any kind of bot, software, or script to play games or place bets is strictly prohibited.
• Collusion: Colluding with other players to manipulate game outcomes is strictly prohibited.
• Money Laundering: Any attempt to launder illegal funds through the gaming platform is strictly prohibited and punishable by law.
• System Exploitation: Exploiting any platform bug or vulnerability to gain an unfair advantage is strictly prohibited. If you encounter such a bug, please report it to us immediately.
• Using Another Player's Account: Accessing or using another person's account is strictly prohibited.
• Match fixing: If you have any knowledge of match-fixing or result manipulation in Sports Betting, placing a bet on that match is strictly prohibited.

Jilive Live believes gaming should be a form of entertainment. We encourage all players to game responsibly. Our platform provides a range of tools to support responsible gaming.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Self-exclusion: You can exclude yourself from gaming at any time, either temporarily or permanently.
• Reality Check: You can review a summary of your gaming time and spending at regular intervals.
• Cooling-off period: You can take a break from your account for anywhere between 24 hours and 6 weeks.
• Professional assistance: If you feel gaming is having a negative impact on your life, please seek professional help.

For more details, visit our Responsible Gaming Page Visit us.

Jilive Live treats the protection of your personal information as its highest priority. We use SSL encryption alongside other advanced security technologies to keep your data safe.

• Data Collection: We only collect information that is necessary to provide our services.
• Third-Party Sharing: Your information is never shared with third parties except where required by law.
• Cookie Policy: Our website uses cookies. You can manage your cookie preferences through your browser settings.
• Data deletion request: You may request deletion of your data after account closure; however, certain information may need to be retained for legal compliance.

For more details, visit our Privacy Policy Read.

Jilive Live reserves the right to suspend or permanently close accounts in the following situations.

• Violation of the terms and conditions.
• Providing false or incomplete information.
• Failure to submit identity verification documents.
• If suspicious or fraudulent activity is detected.
• When required by law or directed by a regulatory authority.

You can also request account closure at any time through customer support. Please withdraw any available balance before closing your account.

Jilive Live is not responsible for the following.

• If a game is interrupted due to loss of internet connection or a technical issue.
• For issues caused by your own device or software.
• For delays or failures caused by third-party payment providers.
• For any loss resulting from sharing your account details with others.
• If services are disrupted due to force majeure or circumstances beyond our control.

Jilive Live may update these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and significant changes will be communicated via email or in-app notification.

If you have any questions or concerns regarding our terms, please contact us:

• Email: support@jilivelive.com
• Live Chat: Available on the website 24/7
• Response time: Usually within 24 hours

Thank you for being with us at jilive live. We hope your gaming experience is always enjoyable and safe.