Jilive Live Privacy Policy — Your Information Is Completely Safe With Us

Welcome to Jilive Live. We are an internationally licensed online gaming platform committed to delivering the best gaming experience for players in Bangladesh and beyond. Your trust means everything to us, and to maintain it, we treat your privacy as our highest priority.

This privacy policy applies to the Jilive Live website, mobile application, and all other digital platforms. By using any of our services, you are considered to have accepted the terms of this privacy policy. Please read it carefully.

This policy should be read alongside our Terms & Conditions and Responsible Gaming Policyshould be read together. The three documents collectively form the complete legal framework between Jilive Live and you.

Jilive Live only collects the information necessary to provide you with a quality, secure service. A detailed list is provided below.

Jilive Live does not collect any personal information beyond what is listed above. We believe data collection should be minimal, purposeful, and transparent.

Jilive Live collects information through several methods. Each method is fully lawful and conducted on the basis of your consent.

• Directly from you: Through completing the registration form, submitting KYC documents, contacting customer support, or filling out a promotional form.
• Automatically: When you use our platform, certain information is collected automatically through cookies, log files, and analytics tools.
• Via Payment Provider: When you transact via bKash, Nagad, Rocket, or other payment methods, the necessary financial information is exchanged to complete the transaction.
• From identity verification agencies: Identity verification during the KYC process may be assisted by third-party verification agencies.
• From public sources: To meet legal obligations, information may occasionally be verified against public records or government databases.

Jilive Live uses the information it collects for specific, legitimate purposes. Each purpose is explained in detail below.

• Account management: Your information is used to create, maintain, and secure your account — from login verification to password recovery.
• Payment Processing: Financial information is used solely to process deposits and withdrawals successfully.
• Legal compliance: Your information is used to comply with Anti-Money Laundering (AML), Counter-Terrorism Financing (CFT), and other applicable legal obligations.
• Fraud Prevention: Your data is analyzed to detect suspicious activity and keep your account secure.
• Service Improvement: Usage data is analyzed to help us improve and personalize your gaming experience.
• Customer Support: Your information is used to resolve your queries and complaints quickly and effectively.
• Promotional Communications: With your consent, we'll keep you informed about special offers and bonuses. You can unsubscribe at any time.
• Responsible Gaming: We analyze your gaming patterns to identify potential issues and provide timely support.

Jilive Live will never use your information beyond the purposes stated above. If we ever need to use it for a new purpose, your consent will be obtained first.

Jilive Live uses industry-leading security technology to protect your data. Our security framework provides protection across multiple layers.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption, ensuring bank-grade protection for your information.
• Password Hashing: Your password is hashed and stored using the bcrypt algorithm. Even Jilive Live staff cannot view your password.
• Firewall protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Regular security penetration tests and audits are conducted by third-party experts.
• Access Control: Only authorized personnel can access specific data. All access is logged and monitored.
• Data Retention Period: After account closure, data is generally retained for up to 5 years in accordance with legal obligations.

Jilive Live does not generally share your information with third parties. However, in limited circumstances — clearly outlined below — some data may be shared.

• Payment processors: Financial information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions. These providers also adhere to strict privacy policies.
• KYC & identity verification services: Certain information may be shared with authorized third parties for identity verification as required by law.
• Legal authorities: Information may be shared with relevant authorities when required by court order, regulatory directive, or legal investigation.
• Game Provider: Limited data may be shared with our partner game providers to operate games, though they are required to comply with Jilive Live's privacy standards.
• Business Transfer: If Jilive Live is ever merged with or transferred to another entity, users will be notified in advance.

Jilive Live uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.

• Essential cookies: These cookies are essential to maintaining your login session and ensuring security. They cannot be disabled.
• Functional cookies: These cookies remember your language preference and other settings.
• Analytics Cookies: Anonymous usage statistics are collected to help us understand how users interact with the platform. You can opt out of this at any time.
• How to Disable Cookies: You can control or delete cookies at any time through your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.

We never use third-party advertising cookies that track you across other websites.

Jilive Live is a platform strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification: Age verification is carried out at registration and during the KYC process. No one under the age of 18 may register.
• Unintentional collection: If we are informed that a minor's information has been collected for any reason, we will immediately close the account and delete the data.
• For parents: If you believe your child is using Jilive Live, please contact us immediately at support@jilivelive.com.

As a Jilive Live user, you have clear rights over your own information. We fully respect and uphold these rights.

• Right to Access: You can request a copy of the information we hold about you at any time. This is typically provided within 30 days.
• Right to Rectification: If any of your information is incorrect or outdated, you may request a correction. Many details can be updated directly from your account settings.
• Right to Erasure: After closing your account, you may request that your data be deleted. Where there is no legal obligation to retain it, deletion will be carried out within a specified timeframe.
• Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Data Portability: You can request a copy of your account data in a structured, portable format.
• Marketing Opt-Out: You can opt out of promotional emails or messages at any time — use the unsubscribe link in any email or update your preferences in account settings.

To exercise any of these rights, please support@jilivelive.comto reach us. We typically respond within 7 business days.

Jilive Live may update this privacy policy from time to time, reflecting changes in legal requirements, technology, or service improvements.

• Notice of Changes: For significant changes, you will be notified 30 days in advance via email or an in-platform notification.
• Date Verification: The "Last Updated" date at the top of the page always indicates the most recent version.
• Continued Use: Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
• If you have an objection: If you do not agree to the updated policy, please withdraw your balance and notify us before closing your account.

If you have any questions, concerns, or requests regarding our privacy policy, please get in touch. Our privacy team is ready to assist you.

• Email: support@jilivelive.com
• Live chat: Available 24/7 on the website
• Response Time: Usually within 24–48 hours

Every member of our team is trained to protect the confidentiality of your data. Thank you sincerely for trusting Jilive Live.